Business card transactions are not appearing in the bank matching screen
ExpensePlus supports the use of 'Business Card Transactions' whether they are debit cards attached to your organisation's current account, or separate credit card accounts.
This article focuses on why the transactions are not appearing in the left-hand table of the bank matching screen.
If the transactions are present but you can't find the business card purchases in the right hand table to match them to, see this helpguide article.
In this article:
Setting up your credit or debit card account
If you have multiple credit or debit cards
Common reasons your business card transactions aren't appearing
Setting up your credit or debit card account
You can set up both debit cards and credit cards in ExpensePlus. Each card should have it's own account.
Learn how to set them up in this article: How do Business Card Purchases work?
When a user enters Business Card Purchases in ExpensePlus, it goes through the receipt check and the approval part of the process flow.
It skips the payment section (as it has already been paid) and appears in the bank matching screen in the right-hand table.
If only one of your bank accounts is set up as either a 'Bank Account (with Debit cards)' or 'Credit Card Account', Business Card Purchases entered will automatically appear on the bank matching screen for that account.
If you have multiple credit or debit cards
If you have multiple debit or credit cards, each card will be linked to either a 'Bank Account (with Debit cards)' or 'Credit Card Account'.
When a user enters a Business Card Purchase on the purchases screen, in the drop-down menu under the field called 'Account' they will be asked to select the bank account which the card payment was from.
Common reasons your business card transactions aren't appearing
Wrong account type
If Business Card Transactions are not appearing in the bank matching screen, then first check in the 'Bank Settings' screen that your bank accounts are set up with the correct 'account type' (if not, the transaction being entered could be appearing on the bank matching screen for an account you weren't expecting them to).
The transaction has already been matched
The bank transaction you were expecting to appear on the Bank Matching screen could have already been matched.
The best way to see this is by running a search on the 'Search All Purchases' screen. If the transaction in question has a 'Matched ID' then it's already been matched (so won't appear).
To better understand the Bank Reconciliation module, please view the module overview video here.