Why aren't my customers receiving my invoices?

The Invoicing module screen lists the date and time when an invoice was sent out by the system in the column labelled 'Emailed On'.

If there is no date and time listed, the invoice was created but the user who created it opted to not send it out at that time. This may be due to the lack of a customer email address being listed in the system. You will know this is the case as there will be no email button (envelope icon) to the right of that customer's invoices in the table.

See this help article for updating customer details.

If you have entered the customer email address and checked it is correct, you can choose to resend an invoice at any time by selecting the envelope icon to the right of the invoice table.

If you have sent the invoice by email, yet it hasn't been received, ask your customer to check their spam filters and junk email boxes.

You always have the option to download the invoice as a PDF and email it manually. Open the invoice, scroll down to the bottom of the screen and select 'Download Invoice'

To help you better understand the invoicing module as a whole, please visit the module overview page here.

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