How do I delete an invoice?

This article explains how to delete invoices created in error; and provides links to the alternative options to cancel, write off, or reduce the invoice amount owed.

Deleting invoices created in error

You should only delete an invoice if it was created in error. In this situation, the 'Change Invoice Status' button (the circular arrow symbol) gives you the option to delete an invoice.

In the next pop-up, select 'Delete' then click the delete button (bin icon).  

How to deal with invoices not created in error

In other circumstances, where the invoice wasn't created in error but you now want to cancel, reduce or write off the invoice, you need to either:

a) issue a full or partial credit note against the invoice (see this help article), or

b) write off the invoice as bad debt (see this help article).

To help you better understand the invoicing module as a whole, please visit the module overview page here.