Amazon has split my order into multiple payments and now I can't bank match it
Typically, card providers take payments based on business card payments made, ie the card provider takes one payment for each business card transaction. However, where you’ve placed an order with Amazon, sometimes that single order is split into 2 or more payments that may be on different dates.
Payments for the order taken on the same date
If the payments have the same payment dates, then you will be able to multi-match these transactions - find out more
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Payments for the order not taken on the same date
If the payments have different payment dates, you will need to enter these as seperate purchases within the purchases module within ExpensePlus (based on how Amazon splits your order)
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If you have already entered the purchase and are trying to reconcile it, you are best to click into the purchase on the right-hand table and adjust the payment amount to be the amount of the first payment taken. Then, once you have reconciled the bank transaction for the first payment taken, click on the next bank transaction for the second payment taken, and in the popup that appears, select the 'buisness card purchase' option to add the transaction details for that payment (you will later need to upload the same receipt document to this purchase too).
In most cases, Amazon issues invoices that match the payment amounts taken from your card. So where you have one order but multiple card transactions, you will likely be able to find invoices for each card transaction that you can add to ExpensePlus individually.
These invoices are separate from your initial order summary and are only available after the items are dispatched.