Can data I deleted in error be recovered?
This article explains your options for data recovery if you accidentally delete data, such as Expense Claims, Invoices etc.
Within ExpensePlus, when you delete any transaction data, you will always be asked you if you are sure before deleting. In addition, you can not delete transactions that are bank matched.
Should you find yourself in a situation where you have accidentally deleted data, it may be possible for our technical team to restore that data. Due to the time this takes, there is a charge for this service, which is typically £20 + VAT. However, the charge can vary depending on how much data needs to be restored.
If you would like us to attempt to restore some of your data, please get in touch with: support@expenseplus.co.uk
It is helpful if you can provide as much information about what you have deleted, for example:
- The type of data you want restored (e.g., an expense claim, an invoice, or a fund within your settings)
- Which user deleted it
- Roughly when it was deleted
Typically, it is quicker and easier to re-enter the deleted data yourself.