How do I update a payment wrongly marked as paid OR marked as paid from the wrong bank account?
This article covers what to do if you've accidentally marked a payment as paid when it hasn't been paid; or where you've marked a payment as paid but from the wrong bank account.
If you've set the paid date incorrectly, there is no need to rectify this. That's because the payment date is automatically updated when you reconcile payments to bank transactions as part of the bank reconciliation process.
How to update a payment
When a payment is marked as paid, it automatically moves to the right-hand table on the bank matching screen for the selected bank account, ready to be bank matched when you upload your bank transactions (click here to find out more about bank reconciliation).
If you've incorrectly marked a payment as paid, or marked it as paid from the wrong bank account, you'll need to edit the payment. To do this:
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Go to the Bank Reconciliation screen (either from the dashboard, or from the sidebar menu) and click 'match transactions' on the account you selected when confirming the payment.
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In the Match Transactions screen, click the 'edit' button (pencil symbol) to the right of the payment you wish to edit.
- In the pop-up that opens, you can:
- update the bank account (which will move it to the correct bank matching screen) OR
- unmark the payment as set up (which will move the transaction back to the Payments screen) OR
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delete the payment if required.
The option to 'Unmark payment as set up' will not appear for Direct Debit, Salary, or Business card purchase types, owing to the nature of these transactions.
To help you better understand the Payments module as a whole, please visit the module overview page here.