An expense payment has the wrong grouping of purchases

An expense payment that is made up of multiple purchases can have the wrong grouping of purchases. You will notice that you can't match it against the bank transactions that reflect the payments that were actually made.

How to correct the grouping of purchases

To correct the grouping of purchases so that the payment total matches the actual amount paid:

1) On the Match Transactions screen, select the 'edit' button (pencil icon) to the right of the payment.

2) Select the 'Unmark payment as set up' option to send it back to the payments screen.

3) If multiple payments are concerned and need to be regrouped, repeat step 1 and 2 for each.

4) On the payments screen, click the tick to the right of the payment group. There are likely to be more purchases in this payment group and so the total does NOT match the amount already paid.

5) In the pop-up that appears, untick all purchases and then tick just those purchases that make up the correct total for the amount that was actually paid.

6) Click confirm and authorise this payment if needed (as it has already been paid). Don't tick to send a payment notification as this will have already been sent.

7) Repeat steps 4 and 5 if there are multiple payments that were wrongly grouped.

8) On the Match Transactions screen, reconcile the transactions that should now have the correct amounts.

To better understand the Bank Reconciliation module, please view the module overview video here.