What to do for forgotten passwords

This article explains what to do if you or one of your users forgets their password.

If a user can't remember their password, they will need to click the forgotten password link on the ExpensePlus login page. This sends an email to the user with a link and instructions to reset their password. 

ExpensePlus sign in page screenshot with the reset password button highlighted

ExpensePlus reset password page screenshot

Only users themselves can reset their password.

Users with the user role of Finance Team or who have a role with 'user settings' access enabled can view all users and see when they last logged into ExpensePlus. 

Table displaying ExpensePlus user details, including their last activity

Newer users

If users have been created, but haven't logged in before, they will have an email button (letterbox symbol) to the right of their name.

If you click this, it will send that user another welcome email which contains details of how to create a password and log in.

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