Stripe transactions without descriptions
Stripe transactions without descriptions do not get imported into ExpensePlus.
This article explains how to manually add a description to a Stripe transaction within Stripe (typically only required if you are using the Stripe Automated transaction feed).
When you are uploading Stripe transactions to ExpensePlus, you can simply add any missing descriptions directly to the file you've downloaded from Stripe, before you then upload it to ExpensePlus.
For payments that don't have a description within Stripe, we'd highly recommend you contact the 3rd party that is processing them to ask them to fix the issue that is causing that field not to be populated automatically.
Manually adding a transaction description
To manually add a transaction description, sign into Stripe, click on the payment in question, and then click the 'edit' field below the Description heading (as shown below) to add a transaction description.
Where a transaction previously didn't have a description, once you've added the description manually, and if the transaction is within the last 60 days, it will typically import into ExpensePlus. (Note that after you've updated the transaction, you should allow up to 1 hour for it to be imported.)
Once you think all the transactions are imported, you should check that the balance of your Stripe account in ExpensePlus matches the balance on Stripe (see our Help Guide for how to check the balances match). If the balances don't match, you will need to find the missing transactions and manually upload them - see our Help Guide for details of how to manually upload transactions to Stripe.
To better understand the Bank Reconciliation functionality, please watch the module overview video here.