Why can't I delete a bank account?
This article explains the reasons why you may not be able to delete a bank account from the Bank & Cash Account Settings screen in ExpensePlus, and outlines possible solutions.
If you have uploaded transactions for a bank account, you won't be able to delete it.
In this article:
1. The bank account is set as your overall system default payment account
2. The bank account is set as your default payment account for one or more individual funds
3. The bank account is set as the payment account for customer invoices
4. You have payments that are associated with this bank account
1. The bank account is set as your overall system default payment account
If an account is set as the default payment account for your overall system, you won't be able to delete it. To update the default to a different account, click the 'Default Payment Settings' button at the top of the screen. Within the pop-up that appears, change the default payment account to a different bank account.
2. The bank account is set as your default payment account for one or more individual funds
If an account is set as the default payment account for any of your funds, you won't be able to delete it. To check this, go to the Fund Settings screen and click on each fund in turn. Within the pop-up that appears, check whether the default payment account is set as the bank account you want to delete. To change the default payment account, click on the drop-down and select a different bank account.
3. The bank account is set as the payment account for customer invoices
If an account is set as the payment account for any of your customer invoice profiles, you won't be able to delete it. Go to the Invoicing Settings screen, and check that none of your invoice profiles is linked to the bank account you are trying to delete.
To change an invoice payment account, click on the invoice profile, scroll down to the Invoice Payments section, and change the payment account to a different bank account.
4. You have payments that are associated with this bank account
If an account has payments associated with it, you won't be able to delete it. To check this, go to the Bank Reconciliation screen and, on the right-hand side, click on 'Match Transactions' for the account in question. If there are any transactions displayed in the right-hand table that should be associated with a different account, click the Edit button (pencil icon) to the right of each transaction in turn, and update the bank account to the correct account.
If you have dual payment authorisation switched on, also check that there are no payments in the bottom table of the Payments screen that might be associated with the bank account you are trying to delete. If there are, mark them as authorised, then update them in the Match Transactions screen as described.
