Why can't I delete a bank transaction?
This article explains that you can only delete unmatched transactions, and that the delete button will be greyed out for matched transactions.
Whilst you typically can delete bank transactions, this is only recommended where transactions have been wrongly imported.
There are however several scenarios where it won't be possible to delete bank transactions:
In special cases where you need to split a bank transaction in order to reconcile it, you can do this by selecting the 'edit' button to the right of the transaction in the view statement screen - you don't need to delete and re-add the transaction.
Unmatch a bank transaction
To delete bank transactions, you first need to unmatch the transaction if it has been bank-matched.
For details on how to unmatch a bank transaction, click here.
If you can't unmatch a transaction
If the un-match button is greyed out, then the most common reasons for this are either:
- The financial year the transaction is in has been locked, or
- The transaction is a donation transaction, and Gift Aid has been claimed
To better understand the Bank Reconciliation module, please view the module overview video here.