Why can't I delete a bank transaction?
This article explains when you might need to delete a bank transaction, and how to do so if the option to delete it appears to not be available.
In this article:
In special cases where you need to split a bank transaction in order to reconcile it, you can do this by selecting the 'edit' button to the right of the transaction in the view statement screen - you don't need to delete and re-add the transaction.
Whilst you typically can delete bank transactions, this is only recommended where transactions have been wrongly imported.
There are however several scenarios where it won't be possible to delete bank transactions:
The bank transaction was imported via the automated feed
As this is a live feed from your bank account, the transaction can't have been wrongly imported. If it appears on the bank feed, then it must appear on your bank statement. Thus it's not possible to delete such transactions.
If you have manually added transactions but are also connected to the automated feed (which isn't typically recommended) and this has resulted in you having duplicate transactions within ExpensePlus, then you will need to delete the manually added transactions (which you will be able to delete).
You can view how bank transactions were imported within the view statement screen by looking at the 'Import Type' column. This column is only viewable if the account is connected to the automated feed.
If you have connected your bank feed to the wrong account within ExpensePlus, then please contact support@expenseplus.co.uk
The bank transaction is matched
To delete bank transactions, you first need to unmatch the transaction if it has been bank-matched.
For details on how to unmatch a bank transaction, click here.
If the un-match button is greyed out, then the most common reasons for this are either:
- The financial year the transaction is in has been locked, or
- The transaction is a donation transaction, and Gift Aid has been claimed
To better understand the Bank Reconciliation module, please view the module overview video here.