What to do if you receive a missing receipt reminder

As part of the process of checking receipts, the person responsible for checking receipts may send reminder emails to anyone who has had an outstanding receipt for more than 7 days. You can do this from the Receipts Screen.

This prevents purchases from getting stuck in the process flow and avoids the need to manually chase submitters for receipts. The person sending receipt reminders typically them to all submitters that have outstanding receipts. However, it is possible to manually exclude certain submitters e.g. if a submitter is on holiday or is ill.

The receipt reminder email is emailed out around 7am the following morning.

To avoid causing additional work for your colleagues, if you receive a receipt reminder from ExpensePlus, please action any currently missing receipts by going to your Purchases screen in ExpensePlus and clicking on the 'upload receipt' icon to the right of each expense. 

Note: if you have lost your receipt, please refer to this help guide article.

Note: Expenses will not move through to the approval stage and onto payments until receipts have been provided.

To find out more about how to submit a Purchase, please view this help guide article.

To help you better understand the Receipts module as a whole, please visit the module overview page here.

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